Unified Communications
"A comprehensive approach to connecting people—reliably and effectively"
At TG Group International, we work with our leading technology partners to help clients use innovative telecommunication solutions to simplify processes and enable greater efficiency and effectiveness.
Today, innovative telecommunications goes far beyond traditional phone service to encompass a comprehensive set of unified communications solutions. These include IP telephony, unified messaging, unified contact center, and contact center and voice applications. These solutions open up new opportunities to increase employees’ productivity, improve customer service and boost customer satisfaction.
Our services at a glance:
- Telephony – calls from any telephone using VoIP and/or TDM
- Voice Mail, Intelligent Contact Routing & Call Treatment – Interactive Voice Response (IVR), Automated Attendant, Message Notification, Multi-Language Support, CTI
- Unified Messaging: Email, Click-to-Dial, Text Messaging (SMS), Chat, Fax, (inbound and outbound), Text-to-Speech & vice versa
- IP Contact Center
- Voice & Video Conferencing & Collaboration Presence
- Mobility
- Integration Back-Office Applications
We offer a comprehensive range of services for Unified Communications solutions – from network analysis, assessment and evaluation of customer requirements, to the design and implementation of stand-alone and/or multi-tier unified communications solutions.
Please contact us for more information about our services. Whatever the size of your company, we will be pleased to develop the optimum solution for you, tailor-made to your requirements.